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Your questions answered

Who is Air Products?

Air Products is one of the world’s largest respiratory therapy providers for patients in their homes.

We serve more than 350,000 patients worldwide, including thousands of nebuliser patients. In the UK and Ireland, over 60,000 patients rely on our homecare services. We are the leading home oxygen service provider in Ireland.

Our service has been developed to be as convenient and as reliable as possible for patients and carers.

What are Air Products’ responsibilities?

To offer the best nebuliser equipment to suit your needs and to support the advice your doctor or respiratory team gives you to help you manage your condition.

We supply many types of nebuliser equipment including compressors, nebuliser chambers, tubing, mouthpieces and masks. We can arrange for our homecare technician to deliver your nebuliser to your home.

The technician will explain your equipment to you and make sure you are comfortable using it before they leave.

Your doctor or respiratory specialist will still be responsible for assessing your medical condition and providing medical advice.

Note:

Air Products will not supply your nebuliser medication. This must be obtained from your pharmacy.

Will my nebuliser be serviced?

Please refer to your equipment manual for the servicing schedule.

How do I contact Air Products?

Call our customer service team on +353 (0)1 809 1800, LoCall 1850 240202 (ROI only) or Freephone 0800 328 5875 (outside ROI). You can use this number for all enquiries during normal working hours, 8.00am-5.00pm, Monday to Friday and 24 hours a day if you need urgent help.

If you need emergency medical assistance or help, you should contact your GP or call 999 for an ambulance.

How will I identify my homecare technician?

All Air Products technicians carry an identity card. You must ask to see this before you let them into your home. Do not let anyone into your home if you are unsure about their identity.

How qualified are your staff?

All our homecare technicians undergo a thorough training programme before they are allowed to make patients visits. Most have many years’ experience of servicing homecare equipment and helping patients with their needs.

Who do I contact if my respiratory condition changes?

If you are feeling unwell, or feel that your current nebuliser therapy is no longer helping your condition, please contact your doctor or respiratory specialist for advice.

You should not alter your medication without consulting your doctor or respiratory specialist. If you need urgent medical assistance you should contact your GP or call 999 for an ambulance.

What do I do if I move house?

If you are moving house it is important that you inform us so we can ensure any future correspondence reaches you.