If you encounter problems with your equipment:
If you are unable to find the solution to your problem from the information provided in this section, then please contact our customer service team on +353 (0)1 809 1800, LoCall 1850 240202 (ROI only) or Freephone 0800 328 5875 (Northern Ireland only) between 8.00am-5.00pm, Monday to Friday where our customer service team will endeavour to solve the problem over the telephone. If this isn't possible, they will organise for one of our technicians to come out and see you.
Problem: No flow or limited flow
Cause: Cylinder not turned on
Solution: Turn cylinder on
Cause: Cylinder empty
Solution: Replace cylinder
Cause: Outlet nozzle blocked
Solution: Contact Air Products
Cause: Tube blocked/split
Solution: Examine tube, replace if necessary
Problem: Leaking cylinder
Cause: Faulty valve
Solution: Turn cylinder off, move cylinder to a well-ventilated area. Contact Air Products
Problem: Unable to attach tubing
Cause: No outlet fitting or incorrect tubing
Solution: Turn cylinder off. Contact Air Products
Problem: Unit does not pulse
Cause: Dead battery
Solution: Replace battery
Cause: Oxygen tubing is blocked or kinked
Solution: Remove kinks. Replace if necessary
Cause: The supply tube and the cannula have been fitted to wrong connections
Solution: Make sure the supply tube is attached to the correct fitting, indicated by the symbol of a cylinder on the conserver case
Cause: Excessive pressure
Solution: Contact Air Products
Problem: Continuous flow
Cause: Dirty valve
Solution: Contact Air Products
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