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How do I get my oxygen?

To receive oxygen it is necessary for your doctor or respiratory specialist to complete a prescription detailing the type of oxygen you require and the flow rate you need to operate at.

Do you have a medical card?

If you are a medical card holder, your oxygen service will be paid for by the Primary, Community & Continuing Care office (PCCC) of the HSE.

If you are a medical card holder, please follow the instructions below:

  1. Your doctor or respiratory specialist will complete a prescription
  2. This prescription will be submitted to your local HSE PCCC
  3. When and if this is approved, an order for the delivery of oxygen equipment will be placed with Air Products
  4. Delivery of your oxygen equipment will be scheduled within two working days
  5. We will contact you or your carer to arrange a suitable day to deliver your oxygen equipment
  6. Our technician will telephone you on the arranged day to confirm delivery of your oxygen equipment
  7. The technician will then complete a safety survey to ascertain the appropriate location for your oxygen equipment.

If you are NOT a medical card holder
If not, all our home oxygen equipment is classified under the drug refund scheme as a medical device. To check your suitability for inclusion on this scheme, contact your local pharmacist or your local HSE community care office.

Oxygen refills

When you need more oxygen cylinders, you will need to contact our refill line on 1800 240202.

Always reorder when you are half way through your stock of oxygen cylinders and/or at least three working days before you need oxygen cylinder replacements.

Call our cylinder message service on 1800 240202. Leave a message with your name, address, telephone number and your oxygen cylinder requirements (number and type of oxygen cylinder). One of the Air Products' technicians will then make contact with you to arrange delivery of your oxygen cylinders.

Please note: calls made to any other number for oxygen refills will not be actioned unless you call 1800 240202.

Contact us by calling:

+353(0)1 809 1800

LoCall
1850 240202
(ROI only )

Freephone
0800 328 5875
 (Northern Ireland only)

Monday to Friday
8.00am-5.00pm
Urgent calls only
outside these hours